Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We publish research-based guides about gambling sites not on GamStop for readers in the UK. We are a comparison site, not a casino, so we cannot access your casino account or settle disputes on your behalf.
What we can and cannot help with
Knowing who to approach saves you time. The table below shows where each kind of query belongs.
| Your query | Right place to go |
|---|---|
| A factual error, outdated bonus term or broken detail on our pages | Contact us. We will check it against the casino's published terms. |
| A question about how a guide or comparison was put together | Contact us. |
| Suggestions for topics, such as payments, wagering rules or sports betting | Contact us. |
| A missing deposit, delayed withdrawal or closed account | The casino's own customer support first, then its formal complaints procedure. |
| Bonus terms you do not understand before you claim | Read the casino's terms and ask its support in writing. We can explain general concepts. |
| Concerns about your gambling | An independent support service (see below). |
How to send us a message
Use the contact method shown in the site footer or in the contact form where one is provided. We do not publish a personal address or phone number in this copy, so please rely on the details displayed on the site itself.
To help us reply properly, include:
- The page address or the name of the guide you are writing about.
- The casino name, if your message concerns one of the brands we cover.
- What you think is wrong or unclear, and the date you saw it.
- A screenshot or a copy of the relevant terms, if you have one.
Please never send passwords, full card numbers or identity documents. We will never need them.
Reporting an error or an out-of-date offer
Casino terms change often. Welcome bonuses, wagering requirements, maximum bet limits, expiry dates and cashout caps can all be altered by the operator without notice. Our pages reflect what we reviewed at the time, and advertised offers are casino marketing, not guarantees. Always read the current terms on the casino's own site before you deposit.
If you spot a difference, tell us. It is useful to know which condition changed, such as the percentage, the cap, the free spins count or the minimum deposit. We will check it against the casino's published terms and update the page where we can verify the change. We do not claim to have deposited, played or withdrawn at any casino, so we rely on published information and cannot confirm individual payout experiences.
Casino complaints: who to contact first
If you have a problem with a casino, we are not the right route, but the steps below are a sensible order to follow.
- Gather evidence: account email, transaction dates, amounts, screenshots and the terms that applied when you claimed any bonus.
- Contact the casino's customer support in writing, so you have a record.
- If unresolved, use the casino's formal complaints procedure and note any stated response times.
- Check which licence the casino holds and whether it names an independent dispute body. Many overseas licensing arrangements offer less recourse than the UK Gambling Commission system.
Many withdrawal disputes arise from identity verification, source-of-funds checks or bonus conditions. Completing verification early and keeping within maximum bet rules while a bonus is active reduces the risk. No casino can be described as completely safe, and we cannot promise any withdrawal or outcome.
Our editorial independence
The publisher may earn commission if you join a casino through links on this site. Commission does not buy a place in our rankings, and the ratings you see are editorial scores, not customer-review scores. Messages from casinos or affiliates asking for better placement will not change a ranking. For our selection of brands, see our guide to the best non GamStop casinos.
Support if gambling is causing you harm
Sites that are not on GamStop do not take part in the UK's national self-exclusion scheme. If you have registered with GamStop, or are thinking about it, you may find that using such sites undermines the protection you chose. Please think carefully about that.
- GamCare runs the National Gambling Helpline, a free and confidential service. Check its website for current opening details.
- GAMSTOP lets you self-exclude from UK-licensed gambling operators for a period you choose.
- Blocking software can restrict gambling sites on your devices.
- Deposit and loss limits are available in many casino accounts. Set them before you play.
Gambling is for adults aged 18 and over. It is a form of paid entertainment, never a source of income or a way to solve money problems. If you mention in your message that you are struggling, we will point you towards these services.
What to expect after you write
A member of the editorial team reads each message. We cannot promise a fixed reply time, and we may not reply to messages that are abusive or that ask us to resolve an account dispute we have no power over. Where a correction is justified, we will update the page and the date shown on it.